KPMG'S PERSPECTIVE ON DIGITAL TRANSFORMATION: PUTTING THE CUSTOMER FIRST LEARN MORE

Why your healthcare business should improve patient access…now


It's the best way to serve your customers first

Patients like it and doctors, too


0 %

More doctors have also jumped into the digital revolution, going from 17% using electronic health records in 2008 to 51% in 2014.

62%

62% of adults with insurance and a primary care provider would be open to virtual care treatments such as video conferences for non-urgent matters.

8x

More hospitals are using electronic health records than ever before. The number has grown 8 times from 9% in 2008 to 76% in 2014.

70 %

70% of millennials would choose a primary care doctor who offers a patient mobile app.

It makes you faster, more relevant
and more competitive


Healthcare

In 2016, Google's venture capital arm (which manages roughly $2.4 billion) spent ⅓ of its investments in healthcare.

3D Printing

3D printing for healthcare revenues will increase significantly between 2017 and 2027.

90% Customer Experience

By 2021, almost 90% of CEOs expect to be competing on the basis of customer experience.

Telemedicine

Telemedicine is growing: Estimates show that 15 million people have used some sort of telehealth in 2015-2016.

So, how do you pull it off?

Welcome to the “connective enterprise” solution


  1. Identify digital opportunities with your clients

    • Use new business combinations
    • Harness power of partnerships
  2. Start the digital transformation with your customers

    • Identify customer expectations
    • Sync customer tech with their data
  3. Transform front, middle, and back office support systems

    • Front office: improve ↑ customer care
    • Middle office: improve ↑ connectivity
    • Back office: reduce ↓ costs
  4. Build cultural programs into your transformation

    • Encourage innovative thinking
    • Consider impact on stakeholders
    • Train & support leadership